Establish call centers anywhere in the world with PCs and a broadband connection
Provide the option for agents to work remotely with access to all call feature- offering a smart way to increase staff without renting office space
Ensure all incoming calls are serviced efficiently under any network condition and at any time
Follow-the-Sun customer care with ubiquitous services and a single number for distributed call center locations
Offer an on-demand, hosted service with unified front-end provisioning for administration of agent workforces. Individual or distributed multi-site centers, regardless of geographic location. Reduce operational costs and improve customer response for the enterprise.
Choose from a range of call distribution policies including skills-based call distribution